Responding to COVID-19

Posted in SHFPACT


This information is for SHFPACT's clinic and education/training clients, as well as our members and wider community. We are regularly reviewing our approach to providing services and minimising the risks of community transmission of COVID-19. Thanks for your patience and understanding in a rapidly evolving environment. 

Access ACT Health for up-to-date information about COVID-19 in the ACT 



On Monday 30 March, SHFPACT moved from restricted services to a partial shutdown. This means we are no longer providing face-to-face/in-person clinic appointments, counselling and group work programs, or participation in training activities.

IF you have any of the following symptoms of respiratory infection:


  1. You have travelled to Australia from overseas in the last 14 days OR B) you have had contact with person with confirmed COVID-19 infection; OR C) you are a frontline worker in health services.

YOU SHOULD NOW BE SELF-ISOLATING FOR 14 DAYS. Contact your GP by telephone for more information and support.



The SHFPACT team has been busy moving as many of our health services to telephone or telehealth mode. This includes information about advice about contraception and STI testing for people with or without symptoms.

We have stopped online bookings through our HotDoc App. In order to make sure we see the right people at the right time, we are asking clients to contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a call back. We will call you back as soon as possible. Our telephone contact will be less reliable for a few more days, EMAIL IS BEST COMMUNICATION RIGHT NOW.


Our ability to provide you with a service may be affected by staffing shortages. Many of our clinical staff also work in other settings, and may be required at the frontline to manage the COVID-19 epidemic in our community, or if they are exposed to COVID-19 may need to self-isolate.



Clinical Training

  • We have postponed commencement of the Well Women's Screening Course for nurses at this time. We are not able to guarantee that the clinical placement component will be completed in a timely way, and do not want participants to travel unnecessarily.

SoSAFE! User Training courses

  • We have postponed most training courses, and will offer registered participants a refund or priority placement in the next available course. We do not want interstate participants to travel unnecessarily at this time, and any programs we do deliver will have very limited participants numbers to observe social distancing protocols. We are contacting registered participants directly. 

Schools Education activities:

  • SHFPACT will be guided by the policy and decisions of the schools who have requested services, and the ACT Education Directorate or Catholic Education office, in determining whether school-based education programs can be provided at this time. Our ability to provide a service may be affected by staffing shortages. 

Community Education programs:

  • We are contacting people with existing bookings to ensure that activities do not increase the risk of community transmission, and to determine the urgency of the health education need. 


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