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Access NDIS Support Services at SHFPACT

NDIS Services

SHFPACT is a registered provider of supports under the National Disability Insurance Scheme (NDIS), registered with and regulated by the NDIS Quality & Safety Commission since 1 July 2019. SHFPACT first became a registered NDIS Provider during the ACT services transition to the NDIS in 2016.

Program supports and activities are provided consistent with evidence-based and evidence-informed approaches, especially the SoSAFE! Framework to enhance the social, social-sexual and social safety of people with intellectual disabilities. 

Eligibility for service

To be eligible for SHFPACT supports funded by NDIS a client must: 

  1. Benefit from the support and services offered by SHFPACT, and 
  2. Be a participant of NDIS, and 
  3. Have a current NDIS plan, and 
  4. Have a support category(ies) in their NDIS plan required by SHFPACT to provide the support, and 
  5. Have available funds under required support category(ies).  
  6. Consent to receive a service from SHFPACT. 

Specialised service suite

SHFPACT recognises the rights of its participants in relation to sexuality and relationships, including freedom of sexual expression, self-determination and informed/supported decision making. SHFPACT has an organisation-wide commitment to human rights and social justice that emphasises the rights of all people, regardless of age, sex, gender, religion, culture, ethnicity, cognitive ability, which are also included in human rights and anti-discrimination laws in ACT.  

SHFPACT provides a specific and limited suite of supports under NDIS arrangements, rather than an ongoing and broad range of supports in daily life.

SHFPACT does not currently provide: long-term psychological therapy or ongoing family support/relationship counselling interventions, sexual therapy involving physical/mobility assistance with sexual expression. SHFPACT does not provide Plan Management or Support Coordination services to NDIS participants, and is not responsible for the management of clients' property or money. 

Emergency and Disaster Management Planning for NDIS Participants

SHFPACT does not provide critical non-deferrable supports. When SHFPACT is unable to provide support, due to unforeseen circumstances - such as a unusable/inaccessible facilities, natural disaster, or public health emergency - the current service agreement is suspended or terminated. Incomplete support services will resume as soon it is safe to do so after a disaster, and a new service agreement is created at that time.

It is the responsibility of a Participant’s Support Coordinator, parent/carer and/or other support workers to undertake individual emergency and disaster management planning. 

Billing for services provided 

SHFPACT will request a payment for a support once that support has been delivered or provided. SHFPACT requests payments against the support item that most accurately reflects the service that has been delivered.  The price charged aligns with the current NDIS Price Guide.  

When the client’s NDIS plan is managed by NDIA, SHFPACT will request payment once a service booking has been created and the support has been delivered or provided.  

For self-managed or plan managed participants, SHFPACT will prepare and send the invoice to a client’s carer or plan manager after the delivery of the service. In this case, the payment request is not required. 

Prepayment is not available unless SHFPACT has received prior approval in writing from the NDIA. 

The cost of a short notice cancellation applies (for individual support only) if the participant does not provide 48 hours’ notice that they will not attend a scheduled appointment. Requests for a short notice cancellation are made using the hourly rate of the same support item as would have been used if the support had been delivered. 

Non face-to-face activities are billable as a support if: 

  • the activities are part of delivering a specific disability support item to that participant (rather than a general activity such as enrolment, administration or staff rostering); and
  • the proposed charges for the activities comply with the NDIS Price Guide; and 
  • the Participant or their representative agrees to pay for the activities (set out in a written service agreement). 
  • Last updated on .